Refund policy
Refund and Return Policy
Last updated: October 5, 2026
We want you to train with confidence. If something is not right with your order, we will make it right. This policy explains how returns, refunds and replacements work for purchases made at flight-foods.com.
30-day returns on unopened products
You may return unused, unopened products in their original, sealed packaging within 30 days of the delivery date for a refund of the product price. For health and safety reasons, we cannot accept returns of products that have been opened, used, or had their safety seal broken, except as described under "Damaged, defective or incorrect items" below.
How to start a return
- Email thomas@flight-foods.com within 30 days of delivery with your order number, the items you would like to return, and a photo showing the products are unopened.
- We will reply with return instructions and the return address. Returns sent without prior approval may not be accepted.
- Ship the items back using a trackable method. Keep your tracking number until your refund is issued.
Return shipping
Unless the return is the result of our error (a damaged, defective or incorrect item), you are responsible for return shipping costs. Original shipping charges and any optional shipping protection fees are non-refundable.
Refunds
Once your return is received and inspected, we will email you to confirm whether it is approved. Approved refunds are issued to your original payment method within 5 to 7 business days. Your bank or card issuer may take additional time to post the credit.
Damaged, defective or incorrect items
If your order arrives damaged, defective, or is not what you ordered, email us within 7 days of delivery with your order number and photos of the product and packaging. We will send a replacement or issue a full refund, including shipping, at no cost to you. Opened products qualify in this case.
Subscription orders
Subscription orders follow this same policy. To avoid future charges, you can skip, pause or cancel your subscription at any time from your account before your next billing date. Subscription orders that have already shipped can be returned under the 30-day unopened terms above.
Bundles, discounts and gifts
Items purchased as part of a bundle or with a discount are refunded at the price actually paid. Free gifts included with an order are not eligible for a cash refund. Gift cards are non-refundable.
Exchanges
The fastest way to get a different flavor or product is to return the unopened item for a refund and place a new order.
Lost or stolen packages
Please see our Shipping policy for lost, stolen and delayed packages.
Questions
Contact us at thomas@flight-foods.com or (813) 970-9106.