Refund policy
At Flight Foods, we strive to ensure customer satisfaction with every order. If you are not fully satisfied, we offer returns and refunds on a case-by-case basis, subject to the conditions below:
Eligibility for Returns & Refunds
- Products must be unused, unopened, and in their original condition.
- You must contact us within 14 days of receiving your order to be eligible.
- To start a return, please email us at thomas@flight-foods.com with:
- Photos of the product(s) you received.
- A brief explanation of why you are requesting a return or refund.
Important Notes
- Used or opened products are not eligible for return or refund.
- Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong item shipped, damaged on arrival).
- Once your return is approved and received, refunds will be issued to your original payment method within 5-7 business days.
We appreciate your understanding and support of our small business!