Shipping policy

Shipping Policy

Last updated: October 5, 2026

Where we ship

We currently ship to addresses within the United States, including APO/FPO/DPO addresses where the carrier allows. We do not ship internationally at this time.

Shipping costs

  • Free standard shipping on U.S. orders of $75 or more (after discounts, before taxes).
  • Orders under $75 are charged standard carrier rates, calculated at checkout based on weight and destination.
  • Expedited options, when available, are shown at checkout with their price.

Processing time

Orders are processed within 2 to 3 business days (Monday through Friday, excluding U.S. holidays). Orders placed on weekends or U.S. holidays begin processing the next business day. During launches, sales or holidays, processing can take longer, and we will let you know if your order is delayed.

Delivery time

Once shipped, standard delivery usually takes 2 to 7 business days. Delivery estimates come from the carrier and are not guaranteed.

Order tracking

When your order ships, you will receive an email with a tracking number. You can also check your order status by signing in to your account.

Subscriptions

Subscription orders are processed and shipped on your scheduled billing date and qualify for free shipping when the order total meets the $75 threshold, or as stated in your subscription offer.

Address accuracy

Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address entered by the customer. If you notice a mistake, email us right away. We can update the address only if the order has not yet shipped. Packages returned to us as undeliverable can be reshipped at the customer's cost or refunded minus shipping.

Shipping protection

Optional shipping protection may be offered at checkout. If you purchase it, claims for lost, stolen or damaged packages are handled through the protection provider according to its terms. Shipping protection fees are non-refundable.

Lost, stolen or damaged packages

Once a package is handed to the carrier, delivery is the carrier's responsibility. If tracking shows your package as delivered but you cannot find it, please check with neighbors and your local carrier office, then contact us within 7 days. If your package is damaged in transit, email photos of the package and product within 7 days of delivery and we will help with a replacement or claim. Orders without shipping protection that are marked delivered are reviewed case by case.

Questions

Email thomas@flight-foods.com or call (813) 970-9106.